Privacy Policy

Last updated: 16 July 2026

1. Who we are

Awesome Agents Limited, trading as Awesome Agents, is the controller responsible for the personal information described in this notice.

Our website is www.awesomeagents.co.uk.

Registered or business address: 4 Draycott Place, London, SW3 2SB
Company number: 16159126
Email: info@awesomeagents.co.uk

This notice explains how we use personal information collected through our website, enquiries and related communications.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and other contact details;
• property addresses and property-related information;
• details of your enquiry and the services you are interested in;
• information entered into website forms;
• correspondence and records of communications with us;
• marketing preferences and records of consent;
• IP address, browser, device and website-use information;
• cookie and online identifier information;
• information used to protect our website and forms against spam or misuse; and
• any other information you choose to provide.

Please do not provide unnecessary sensitive personal information through our general website forms.

3. How we obtain your information

We usually collect information directly from you when you:

• complete a website form;
• request a valuation, report or appointment;
• email, telephone or message us;
• subscribe to marketing;
• use our website; or
• otherwise request information or services.

We may also receive information from property portals, referral partners, service providers, public sources or another person involved in a property enquiry.

4. How and why we use your information

Our legitimate interests include operating and developing our business, responding to prospective customer enquiries, protecting our systems, keeping appropriate records and establishing or defending legal rights.

Where we rely on consent, you may withdraw it at any time.

5. Marketing

We may send you marketing communications where you have consented or where another lawful marketing rule permits us to do so.

You can unsubscribe at any time by:

• selecting the unsubscribe link in a marketing email; or
• emailing info@awesomeagents.co.uk.

We may retain a limited suppression record after you unsubscribe so that we can respect your request.

6. Cookies and website technologies

We use cookies and similar technologies to operate and secure the website, remember your choices and, where you agree, measure website use or support optional functionality.

Our website uses Google reCAPTCHA to help protect forms against spam and automated misuse. This may involve the processing of IP address, device, browser and interaction information by Google.

Further information is available in our Cookie Policy. You can manage optional technologies through the Cookie settings link on our website.

7. Who we share information with

Where necessary, we may share information with:

• website hosting, maintenance and IT providers;
• email, communications and customer-management providers;
• property information, reporting or valuation providers;
• analytics, website-security and anti-spam providers;
• professional advisers, including accountants, insurers and solicitors;
• government bodies, regulators, courts or law-enforcement authorities;
• landlords, tenants, applicants, contractors or other parties involved in a requested property service, where appropriate; and
• a buyer, investor or adviser involved in a proposed sale or restructuring of our business.

We require service providers acting on our behalf to protect personal information and use it only for agreed purposes.

We do not sell personal information.

8. International processing

Some of our service providers may process personal information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, we will use an approved transfer mechanism or rely on another legally permitted arrangement.

You may contact us for more information about the safeguards relevant to your information.

9. How long we keep information

We keep personal information only for as long as reasonably required for the purpose for which it was collected and to meet legal, regulatory, accounting, insurance or dispute-resolution requirements.

Our usual retention periods are:

• general enquiries that do not progress: 24 months;
• customer and service records: generally six years after the relationship ends;
• complaints and dispute records: generally six years after closure;
• marketing records: while you remain subscribed, with a limited suppression record afterwards;
• website and security records: for a limited period based on security requirements; and
• cookie preference records: for the duration stated in our Cookie Policy and any necessary audit period.

We may retain information for longer where a complaint, investigation or legal claim is ongoing.

10. Security

We use appropriate technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access is limited to people and service providers who require the information for a legitimate business purpose.

No internet-based system is completely secure, but we regularly review the safeguards appropriate to the information we hold.

11. Your rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of information;
• request restriction of processing;
• object to certain processing, including direct marketing;
• request transfer of information in a portable format;
• withdraw consent where processing is based on consent; and
• challenge certain decisions made solely by automated means.

These rights are not absolute and may be subject to legal exemptions.

To exercise a right, email info@awesomeagents.co.uk. We may need to verify your identity before responding.

12. Information you need to provide

Where information is required to provide a requested service, we will explain this when collecting it.

For example, we may need your contact and property details to respond to a valuation or market-report request. If you do not provide the required information, we may be unable to provide the requested service.

13. Automated decision-making

We do not currently make decisions that have legal or similarly significant effects on individuals solely through automated processing.

14. Third-party websites

Our website may contain links to websites operated by other organisations.

Those organisations are responsible for their own privacy practices. You should review their privacy information before providing personal information.

15. Complaints

If you have concerns about how we use your personal information, please contact us so that we can investigate:

Please describe your concern and provide any relevant information. We will acknowledge and investigate data-protection complaints in accordance with applicable law.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. Further information is available at the ICO website.

16. Changes to this notice

We may update this notice when our services, suppliers or legal obligations change.

The latest version will be published on this page with an updated date.